Our Services
We review dealership repair estimates, verify pricing and labor accuracy, and negotiate where appropriate — with our premium package, you only pay when we save you money.
We offer a complimentary consultation to evaluate your situation and provide clear, professional direction for the best possible outcome.
Budget Friendly (DIY)
With our budget-friendly service, you will upload your repair order and we’ll walk you through how to negotiate with the dealership to reduce the cost and avoid unnecessary service.
Premium (Done For You)
With our premium service, we negotiate with the dealership completely for you. No savings, no fee.
Set up a complimentary chat
At Automotive Client Consulting, our mission is to protect, educate, and empower drivers. Whether you’re dealing with a dealership dispute, service issue, warranty claim, or feel taken advantage of during a vehicle repair, we’re here to help.
During your free consultation you’ll get:
A clear understanding of your charges and options as a consumer.
A professional overview of your situation - from contracts to service records.
No pressure, no obligation - just honest insights from experts who advocate for you.
Who we are
Automotive Client Consulting was founded out of a passion for helping everyday drivers feel empowered in one of the most stressful and expensive parts of vehicle ownership... repairs. After more than 15 years of experience working inside the automotive industry, our founder saw firsthand how difficult it can be for customers to navigate dealership service departments with confidence.
With over eight years leading service operations, they developed a deep understanding of dealership processes, repair pricing, and the negotiation strategies that can make a real difference for customers. Alongside a lifelong enthusiasm for cars, this knowledge sparked a vision: to create a service that levels the playing field, giving drivers the same insider advantage dealerships rely on.
Today, Automotive Client Consulting stands as a trusted partner for car owners who want fair, transparent, and cost-effective repair solutions. Whether we negotiate directly with the dealership on your behalf or equip you with the tools to advocate for yourself, our mission is simple - to save you money, reduce stress, and make sure your repair experience is as smooth and honest as it should be.
Mercer Knox represents the professional judgment, experience, and process discipline behind Automotive Client Consulting.
Built from decades of combined automotive service insight, Mercer’s role is to review repair recommendations with clarity and objectivity — ensuring they are documented, reasonable, and aligned with industry standards. His focus is not confrontation, but understanding: translating complex repair estimates into clear, informed decisions for clients and service providers alike.
Mercer approaches every review the same way:
By examining documentation and repair justification
By verifying labor times, skill levels, and pricing consistency
By identifying where clarification or alignment may be needed
The goal is simple: reduce confusion, prevent unnecessary friction, and help all parties move forward with confidence.
Mercer Knox is not a salesperson, and not anti-dealer. He exists to support fair process, accurate communication, and informed authorization — so automotive repair decisions are made with confidence, not uncertainty.
About Mercer Knox
Automotive Client Advocate
Your Questions
Answered
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No. Automotive Client Consulting operates independently.
This independence allows us to review estimates objectively, without incentive to upsell, undersell, or steer a repair decision in any direction.
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Not at all.
Our goal is not to dispute valid repairs or undermine service departments. In many cases, our review confirms that a recommendation is appropriate.
When clarification is needed, we focus on documentation, labor alignment, and communication — not blame.
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We commonly review:
Mechanical and electrical repairs
Major component replacements
Suspension and braking systems
Engine and drivetrain concerns
Complex diagnostic recommendations
If a repair estimate feels unclear, complex, or high-impact, it’s typically worth reviewing.
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No.
We do not promise outcomes, discounts, or savings. Every repair situation is unique.
Our value is in clarity and advocacy — helping you make an informed decision based on facts, documentation, and industry standards.
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If a recommendation is properly documented, reasonably priced, and aligned with industry standards, we will tell you that.
In those cases, our review still provides peace of mind and confirmation that moving forward is reasonable.
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Depending on the situation, we may assist by requesting clarification or alignment using professional, documented communication.
We do not engage in hostile or aggressive negotiation. Our approach is structured, respectful, and focused on process — which is typically more effective.
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Most reviews are completed within 24–48 hours, depending on complexity and the completeness of the documentation provided.
Urgent situations can often be prioritized.
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Typically:
The repair estimate or invoice
Vehicle year, make, and model
A brief description of the concern
Whether the vehicle is currently at a repair facility
Additional documentation may be requested if needed.
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No.
While larger repairs often benefit most from review, even smaller estimates can raise questions. If something feels unclear or rushed, a review may still be worthwhile.
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Yes.
Automotive Client Consulting is designed to support both clients and service providers by reducing confusion, rework, and escalation through clearer documentation and communication.
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Yes. All information shared with Automotive Client Consulting is handled confidentially and used solely for the purpose of providing your review and advocacy services.
